We are happy to help you!
Our technical support is available to you from Monday to Saturday from 9 a.m. to 12 midday and 1.30 p.m. to 5 p.m. You can of course send us your questions by email. Emailed support questions are also viewed at the weekend and answered promptly according to the degree of urgency.
What measures of protection against spam and viruses does Hoststar offer?
- Hoststar synchronizes with three spam databases, which guarantees us reliable and effective blocking of spam. With the entry in the Blacklist of the spam servers in question (open relay servers**), whole waves of spam can be stopped.
- In addition, our spam filter includes OCR text recognition software, which correctly recognizes spam emails that are based on graphics and reliably filters these out.
- ** Open relay servers are email servers via which anyone can send emails. Many spammers abuse such open mail servers to send their advertising emails
via foreign servers.
- Our virus scanners check all emails for infected contents and automatically delete infected emails.
In addition, the entire Hoststar server farm is protected with ultra-modern firewall technology.
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We will be happy to answer further questions: