hoststar Support

We are happy to help you!

Our technical support is available to you from Monday to Saturday from 9 a.m. to 12 midday and 1.30 p.m. to 5 p.m. You can of course send us your questions by email. Emailed support questions are also viewed at the weekend and answered promptly according to the degree of urgency.


Setting up an email program: Entourage

When you have completed Setting up email addresses in the Hosting Control Panel you can then register these in Entourage.

 
Entrourage 1

1 .Select "Accounts" in the "Tools" menu to access account management.

 
 
Entourage 2

2.Click "Mail" and select "New".

 
 
Entourage 3

3. Enter your name as it should be displayed to the recipient.

Click the right-hand arrow on the lower right.
 
 
Entourage 4

4. Enter your email address.

Click the right-hand arrow on the lower right.
 
 
Entourage 5

5. Select the server type POP3 and enter the incoming mail server and the outgoing mail server in the fields provided.

If you want to use IMAP, you can choose it as well. Your emails are staying directly on the server with IMAP and won’t be downloaded on your computer. This is for example practical if several computers access to the same email account.

Incoming mail server: The incoming mail server is derived from your domain name. Simply replace the "www." of your domain name with "mail." (e.g. "www.xyz.ch" --> "mail.xyz.ch" or "www.company.com" --> "mail.company.com").

Outgoing mail server: Set the same values here as for the incoming mail server. Alternatively, with many Internet Providers the outgoing mail server of your provider can be given instead (e.g. "smtp.bluewin.ch") in order to avoid problems with spam lists.

Click the right-hand arrow on the lower right.

 
 
Entourage 6

6. Enter the name of your mailbox as account ID, with the password that belongs to it.

If you do not know what the mailbox is called, please use the help in our guide to Setting up an email address in the Hosting Control Panel.

If you do not know the password, please use our guide to Creating a new password.

Click the right-hand arrow on the lower right.

 
 
Entourage 7

7. Enter a name for your account, e.g. "Hoststar"..

click "Finish".

 
 
Entourage 8

8. Again select "Accounts" from the "Tools" menu..


 
 
Entourage 9

9. Click your account profile and then "Edit".


 
 
Entourage 10

10. Click "Click here for advanced sending options".


 
 
Entourage 11

11. The options "SMTP server requires authentication" and "Use same settings as receiving mail server"should be activated.

The window can then be closed.

 
 

12. Confirm all open windows with "OK" so that the settings are accepted and saved.

With this, the setting up of an email account in Entourage is completed.
 


We will be happy to answer further questions:

Administrative Questions:
Email: order@hoststar.ch

Technical Questions:
Email: support@hoststar.ch
 
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