hoststar Support

We are happy to help you!

Our technical support is available to you from Monday to Saturday from 9 a.m. to 12 midday and 1.30 p.m. to 5 p.m. You can of course send us your questions by email. Emailed support questions are also viewed at the weekend and answered promptly according to the degree of urgency.

Access statistics change password

To change the password for access to the statistics server, please proceed as follows:
Zugriffsstatistiken - Passwort ändern 1
1. Login to your Hosting Control Panel.

You can find the link for this in the email with your login details ( (the X should be replaced by your server number).

Login:  Enter the web number "webX" (the X should be replaced by your personal web number) or your domain "".
Password: Enter your FTP password.
Access statistics  change password 2
2. In the navigation panel on the left, click "General" and select "Access statistics" from the dropdown menu.

Access statistics  change password 3

3. Now enter the new password in the two fields provided and finally confirm with "Change password".

Please note that this password is only valid for the statistics no other password will be altered with this step. It takes about 2 - 3 minutes until the server accepts the new password.


We will be happy to answer further questions:

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