hoststar Supporto

Siamo a vostra disposizione per aiutarvi!

Il nostro supporto tecnico è a vostra disposizione dal lunedì al sabato dalle ore 09.00 alle 12.00 e dalle ore 13.30 alle 17.00. Ci potete inviare le vostre domande anche per e-mail. Le richieste di supporto tramite e-mail vengono esaminate anche durante il fine settimana e prontamente evase.


Domini partner di SWITCH

Official partners of SWITCH may license .ch-domains under their own name and bill their clients accordingly. We are happy to register your .ch-domain for you. Please note that, for the time being, we are able to register your new domain(s), but we cannot host your current, already otherwise registered .ch-domain with us.

My .ch-domain is registered with an official partner of SWITCH, but I'd like to change to Hoststar. How do I proceed?
Currently we are not able to host already registered .ch-domains, which means that your domain has to be transferred back to SWITCH. This transfer can be done without any problems at the holders request. Further information on this topic can be found in the support area of SWITCH.

Is it possible to leave some of my domains with the official partner of SWITCH, and move others directly to SWITCH?
You can manage every single one of your domains individually, and therefore also transfer them at will. Please keep in mind that domains that are being managed by an official partner of SWITCH cannot be managed on the official website of SWITCH, and are billed to you directly by the partner company. Domains that are transferred to SWITCH can be managed on their website and will be billed by SWITCH directly.

How can I point my existing .ch-domain to my new hosting package with Hoststar?
That depends on where your domain is currently registered. If it is registered with an official partner of SWITCH, you have to log into their administration panel, and manually add our name servers there. If your domain is registered directly with SWITCH, we can start the process for you. In this case, you will be notified by SWITCH to confirm the change.



Siamo sempre a vostra disposizione per altre domande:

Domande di carattere amministrativo:
E-mail: order@hoststar.ch

Domande di carattere tecnico:
E-mail: support@hoststar.ch
 
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