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Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80

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Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

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To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

OTHERS – Android (4.0 and later)

Support > Mail > Set up your email software

Once you have set up the email address in My Panel, you can then add the account to your Android device. Follow these steps:

1. Open the software

Open the «Mail» app on your Android device and add an email account. Depending on the device's manufacturer and software, this procedure may vary somewhat.

Select «Other (POP3/IMAP)» for the account type.

2. Selection

Select «Manual Setup» to configure all the necessary settings.

3. Enter the details

Protocol: Select «POP3» or «IMAP». We recommend using IMAP to access your emails because the emails remain saved on the server. This allows you to read emails from different computers and mobile devices as well. With POP3, the emails are deleted from the server after they are downloaded to the Android device.

Email address: Enter the email address you want to configure.

User name: For the username, enter the email address you want to configure.

Password: The password for the email address you set previously in My Panel. If you do not know the password, refer to the instructions for changing your email password.

IMAP/POP3 server: Enter «login-XX.hoststar.ch». (Replace «XX» with the «actual server number of your hosting account».) This ensures that the SSL certificate from «hoststar.ch» is queried and no certificate warning is displayed.

Security: Select «none», «TLS» or «SSL».

Then click «Next».

4. SSL and port settings

The port for the incoming mail server varies depending on the protocol you have selected (IMAP or POP3) and whether SSL is enabled. Depending on the configuration, select the following port: 

  • IMAP without SSL: 143
  • IMAP with SSL: 993
  • POP3 without SSL: 110
  • POP3 with SSL: 995

Then click «Next».

5. Configuring the outgoing mail server

User name: Enter the email address you want to configure.

Password: The password for the email address you set previously in My Panel. If you do not know the password, refer to the instructions for changing your email password.

SMTP server: Enter «login-XX.hoststar.ch». (Replace «XX» with the «actual server number of your hosting account».) This ensures that the SSL certificate from «hoststar.ch» is queried and no certificate warning is displayed.

Security: Select «none», «TLS» or «SSL».

Port: Enter port «587» if you are not using SSL or port «465» if you are using SSL.

Then click «Next».

6. Finish

Before completing setup, enter an account name and a personal name. Both values are user-definable.

In the name field, you generally enter first and last name, or company name.

To complete the setup procedure, click «Complete setup».

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