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APPLE – iPad (iOS)

Support > Mail > Set up your email software

Once you have set up the email address in My Panel, you can then add the account to your iPad. Follow these steps:

Automatic configuration

You can configure your email address automatically as an IMAP account on your iPad.

Open the following page on your iPad: Apple – automatic configuration

Manual configuration

If you encounter problems with the automatic configuration, you can manually set up your email account with the following settings.

1. Add account

Open «Settings» on your iPad.

Select «Mail, Contacts, Calendar».

Then select «Add Account...».

2. Select account type

Select «Other».

3. Mail account

Now select «Add Mail Account».

4. New account

Name: Enter your first and last name or company name. (This field is user-definable.)

Email: Enter the email address you want to configure.

Password: Enter the password for the email address you set previously in My Panel. If you do not know the password, refer to the instructions for changing your email password.

Description: Enter a description for the account as desired.

5. Next

Once you have completed all fields, press «Next».

6. IMAP or POP

Select «POP» or «IMAP». We recommend using IMAP to access your emails because the emails remain saved on the server. This allows you to read emails on other computers and mobile devices. In the case of POP, emails are downloaded to your iPad and then deleted from the server.

You also have the option to enable SSL. The SSL connection is used to encrypt the connection between your iPad and the email server, making it more difficult for hackers to read your emails.

Now select the protocol you want to use to retrieve your emails. Next, enable SSL encryption if desired. The various settings options change depending what you choose. 

7. Server details

Host name: Enter «login-XX.hoststar.ch». (Replace «XX» with the «actual server number for your hosting account».)

User name: The username is the email address you want to configure.

Password: Enter the password you set for that email address in My Panel. If you do not know the password, refer to the instructions for changing your email password.

The server settings for incoming and outgoing emails are identical. 

Click «Next» and then «Save».

8. Outgoing mail server

Now open the account you just created.

Your settings should now match those shown in this image.

Click «SMTP» under the heading «Outgoing Mail Server».

9. Primary server

Click the field under «Primary Server».

10. SMTP settings

Configure the SMTP settings to send emails from your iPad.

If you want to use «SSL encryption», enable the «Use SSL» option.

Under «Authentication», select «Password» and then enter the user details (email address and password). If you do not enter these details, you will be unable to send emails from your iPad.

If you are not using SSL, enter «587» in the «Server Port» field or enter «465» if you are using SSL.

11. Save

Click «Done» to save your settings and return to the main page of your account.

Next, click on «Advanced» at the bottom of the page.

12. IMAP settings

Configure the IMAP settings to retrieve emails using IMAP.

Under «Mailbox Behaviours» you can select folders for your sent, deleted or draft messages (normally these are «Drafts», «Sent» and «Trash») on the server or your iPad. We recommend using these settings for all of the entries, to avoid problems when moving emails.

Under «Deleted Mailbox» you can specify a period of time before deleted emails are permanently deleted from the «Trash» folder.

If you want to use «SSL encryption», enable the «Use SSL» option.

Under «Authentication», select «Password» and then enter the user details (email address and password). Otherwise, you will be unable to receive emails.

Under «IMAP Path Prefix», enter «INBOX». This allows emails to be accessed correctly on the server.

If you are not using SSL, enter «143» in the «Server Port» field or enter «993» if you are using SSL.

13. Finish

Return to «Account» and click «Done».

All settings for your email account on your iPad are now configured.

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