Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80

(Calls from Switzerland 8 centimes / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

WINDOWS – Windows Phone 7/8/8.1

Support > Mail > Set up your email software

Once you have set up the email address in My Panel, you can then add the account to your Windows Phone. Follow these steps:

1. Open the software

On your Windows Phone, open the «Settings» app and then click «email + accounts».

2. Add

Select «add an account» to set up a new email account.

3. Account type

Select «other account» for the account type.

4. Login details

Enter your login details here and then click «sign in».

Email address: Enter the email address you want to configure. If you are unsure whether the address has already been set up on the server, refer to the guide on setting up an email address in My Panel.

Password: The password for the email address you set previously in My Panel. If you do not know the password, refer to the instructions for changing your email password.

5. Confirm

Then click «Repeat».

6. Advanced settings

You will now see the «advanced setup» button. Click this button to open the next configuration page.

7. Advanced setup

Now click «Internet email». The advanced configuration options are displayed.

8. Server details

Account name: Enter a name for the email account.

Your name: Enter your first and last name.

Incoming server: Enter «login-XX.hoststar.ch». (Replace «XX» with the «actual server number of your hosting account».) This ensures that the SSL certificate from «hoststar.ch» is queried and no certificate warning is displayed.

Account type: Select «POP3» or «IMAP4». We recommend using IMAP to access your emails because the emails remain saved on the server. This allows you to read emails from different computers and mobile devices as well. With POP3, the emails are deleted from the server after they are downloaded to your computer.

User name: Enter the email address you want to configure.

Password: The password for the email address you set previously in My Panel. If you do not know the password, refer to the instructions for changing your email password.

Outgoing server: Enter the same details as for the incoming mail server.

Make sure to enable the options «Outgoing server requires authentication» and «Use the same user name and password for sending email».

Enable the options «Require SSL for incoming email» and «Require SSL for outgoing email» only if you have entered the correct email server for the incoming and outgoing mail servers.

9. Finish

Click «sign in» to test the settings, save the email account and complete the setup.

Was this article helpful?