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1 Administration: Monday to Friday, technical support: Monday to Saturday

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To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

Go live with your shop

Support > Shop > Setup

By entering a subdomain during the installation and the resulting adjustment of the DNS entries, your shop will usually go live within 24 hours.

If you would like to keep the shop «hidden» during construction, you can do this according to the instructions «Hide shop».

You can reactivate the shop to a subdomain (e.g. shop.domain.com) at any time. Proceed according to the instructions for «Switching the shop live».

 

«Hide» Shop

To «hide» the shop, you must delete the registered subdomain from the shop settings. To do this, proceed as follows:

1. Log in

Log into My Panel (my.hoststar.ch).
(Log into My Panel)

2. Navigate

Click on the menu item «Shop» and then on «Settings».

3. Overview

To access the detailed view of your shop, click on the «arrow symbol» at the corresponding shop on this overview page..

4. Detail view

In the detail view that is now displayed, the domains through which the shop can be reached are displayed. To «hide» your shop, you must delete the registered subdomain (here e.g. shop.domain.com).

To do this, click on the «X symbol» (to remove/delete), under «Options» at the corresponding subdomain.

5. Confirmation

A warning message opens.

If you are sure that you want to deactivate the subdomain, confirm this by clicking on «Remove».

6. Adjustment

You will be directed to the «Overview» page, where the message «Domain installation in progress» will be displayed.

7. Subdomain successfully removed

After a short time you can refresh the page and the message changes to «Active». By clicking on the «arrow symbol» the detailed view opens and the subdomain no longer appears.

If you would like to «go live with the Shop», please follow the instructions.

 

Switching the shop live

To reactivate your shop on a subdomain, proceed as follows:

1. Log in

Log into My Panel (my.hoststar.ch).
(Log into My Panel)

2. Navigate

Click on the menu item «Shop» and then on «Settings».

3. Detail view

To access the detailed view of your shop, click on the «arrow symbol» at the corresponding shop on this overview page.

In the now displayed detailed view the button «Add subdomain» appears, on which you click now.

4. Define subdomain

A pop-up window opens. Enter the desired subdomain and click on «Save».

5. Adjustment

You will be directed to the «Overview» page, where the message «Domain installation in progress» will be displayed.

6. Subdomain successfully removed

After a short time you can refresh the page and the message changes to «Active». By clicking on the «arrow symbol» the detailed view opens and the desired subdomain appears with the message «Inactive».

Please note that the DNS entries must also be adapted here. This takes about 24 hours before your shop is accessible via the desired subdomain (here shop.domain.com).

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