We are happy to help you!
Our technical support is available to you from Monday to Saturday from 9 a.m. to 12 midday and 1.30 p.m. to 5 p.m. You can of course send us your questions by email. Emailed support questions are also viewed at the weekend and answered promptly according to the degree of urgency.
What charges are applicable after ordering hosting?
- When you choose a Hoststar webhosting package, the yearly fee for the package is payable in advance.
This yearly fee is calculated as follows, e.g. for the StarEntry package:
CHF 5.90 per month (including value-added tax) - yearly fee of CHF 70.80 (including value-added tax).
In this case you would receive an invoice for CHF 70.80 from Hoststar.
- If we carry out the registration of your domain name with our partners for domain name registration, the charges for this
(see Website) are payable
together with the yearly webhosting fee.
- The charges for domains with the extensions .CH, .LI, .AT, .CO.AT, OR.AT will be invoiced to you directly by the respective registration authority (SWITCH or NIC.AT).
You can find the prices of these domain names under Website/Domain as well.
Please note that our yearly invoices are sent to the email address that you specify as your customer contact address when you order the hosting.
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We will be happy to answer further questions: