The protection of your personal data and your privacy is of particular importance to us. Therefore we process your data exclusively on the base of the legal regulations (DSGVO, DSG 1992).
In this data protection information we inform you about the most important aspects of data processing within the framework of our websites and services. Please note, that this data protection policy is for information purposes only. The german original version is legally binding.
We save different types of data when you visit our website. Some data, such as name and address, we receive from you personally when you go through the online order process for our services. Other non-personal data, such as IP address or date of access, is saved as a result of technical processes. In some circumstances, we save some information as cookies from your PC. We save other data from you when you use particular services or when you take up contact with us directly.
The legal base for the data processed by cookies is Art. 6 Par. 1 S. 1 lit. f DSGVO.
Our cookies remain valid for 2 years and are then deleted by your browser. You can also manually delete the cookies in your browser at any time.
Contact with us
If you contact us for support or for an enquiry by using the form on the website or by e-mail, the data you provide will be processed and stored by us using a third party software product called Intercom (https://www.intercom.com/legal/privacy). This system is used to enable us to capture, process and track the on-going status of your inquiry and any follow-up questions, actions and feedback. The data is held on this third party software, but only used for the purpose of processing your request.
We will not use this contact and support data for any other purposes than providing our service. Intercom has a signed agreement with us to process data correctly in accordance with our data protection regulations.
The legal base for processing your request is Art. 6 para. 1 sentence 1 lit. b GDPR. This software is part of the overall service we provide and necessary for us to deliver of the services you have contracted us to provide.
Use, storage and forwarding of data
For the purpose of simplifying the order process and for later contract processing, we store cookies as well as IP data of the customer. In addition, the following data of the buyer are stored with us for the purpose of contract processing: first name, surname, e-mail address, street, postcode, city, country, telephone and fax number. The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without these data we cannot conclude the contract with you.
This includes the transmission of your data to domain registrars and registries for domain registration. However, only the minimum personal data required is transferred. Please note that we cannot avoid passing on this data to the registries. These data is stored in the databases of the registries and are publicly available via the Whois queries of the registries. For the registration of a".ch" domain, for example, the name and address of the domain holder and the technical contact are currently being forwarded to SWITCH (nic.ch), Zurich and stored there. Names and addresses can be viewed by customers and third parties at any time at www.nic.ch in the Whois query on the Internet. The registries prohibit any commercial or abusive use of the Whois.
We do not collect or store data for payments by credit card or Postcard, as credit card and postcard payments are processed via our payment service provider SIX Payment Services (https://www.six-payment-services.com/en/services/legal/privacy-statement.html#country=ch) via a secure and encrypted payment system.
We process your data to be able to provide our services. We also process personal data retrieved during visits to Hoststar – Multimedia Networks AG websites only in accordance with legal provisions. We will only make this data available to public offices when such action is legally required. Our employees are required not to disclose this data.
Collaboration with third parties
Our website contains links to other offers. We have no influence on how the providers of the linked websites handle the information presented on this website. If you have any questions in this regard, please contact the relevant third party directly. We are not responsible for the conformity to data protection guidelines or the content of these websites.
Use of Google Analytics
This website uses Google Analytics, a web-analysis tool from Google Inc. («Google»). Google Analytics uses «cookies». «Cookies» are text files that are saved to your computer. They enable an analysis of how you use the website. The information generated by the cookies about your use of this website is typically transferred to a Google server in the USA where it is then saved. However, IP anonymisation is activated on this website, so your IP address is truncated by Google within member states of the European Union or in other states party to the agreement in the European Economic Area.
The full IP address is only transferred to a Google server in the USA and truncated there in exceptional cases. Google uses this information to evaluate the use of the website, to generate reports on website activity for the website operator and to provide other services associated with website and internet use. If necessary, Google will also forward this information to third parties to the extent permissible in law or when a third party is requested by Google to process this data. The IP address recorded from your browser by Google Analytics will not be added to other data by Google.
You can prevent cookies from being written to your PC by activating the appropriate browser setting. However, we would like to point out that should you do so, you may not be able to use the website’s full functionality. By using this website, you agree to the processing of data retrieved from you by Google in the above-described way and for the above-explained purposes. To disable Google Analytics, download and install the following add-on for your browser software. https://tools.google.com/dlpage/gaoptout?hl=en
The data sent by us and linked with cookies, user IDs or advertising IDs are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.
Using Google conversion tracking
This website uses Google conversion tracking. If you find our website via a Google ad, Google AdWords places a cookie on your computer. These cookies expire after 30 days and are not used for personal identification. If you visit certain pages on our website while the cookie is still valid, we and Google can determine that you clicked on an ad that linked you to our site. Every Google AdWords customer receives a different cookie. This means that cookies cannot be tracked via the websites of AdWords customers.
The information collected by the conversion cookies helps us to generate conversion statistics. We can determine the total number of users that have clicked our ad and been linked to a site that has conversion tracking tags enabled. However, we do not receive any information that could help us determine the identity of users. If you do not want to take part in conversion tracking, you can reject cookies in your browser settings, either by blocking all cookies or only those generated by the domain «googleleadservices.com».
Use of Google customer reviews
This website uses Google reviews to evaluate customer satisfaction. Participation in the Google survey is voluntary and may be voluntarily confirmed or declined by the customer upon completion of an order.
If you decide to participate, some data will be transmitted to Google exclusively for the purpose of sending an invitation to the survey. You can read here which data is transmitted exactly: https://support.google.com/faqs/answer/7163734?hl=en&visit_id=636939558198929981-3907775202&rd=1
Use of Facebook plug-ins (the Like button)
Our website features integrated plug-ins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognise Facebook plug-ins by the Facebook logo and the «Like» button on our website. You can find a summary of Facebook plug-ins here: http://developers.facebook.com/docs/plugins/.
When you visit our website, a direct connection between your browser and the Facebook server is established by the plug-in. The connection enables Facebook to retrieve the information that you visited our website from your IP address. When you click the «Like» button while logged in to your Facebook account, you can link our site’s content to your Facebook profile. In this way, Facebook can associate your visit to our website with your user account. We would like to point out that we, as this site’s operators, have no knowledge of the transferred data nor how Facebook uses it. You can find more information on this topic in Facebook’s data protection declaration at https://www.facebook.com/about/privacy/
If you do not want Facebook to be able to associate your visit to our website to your Facebook account, please log out of your Facebook account.
Use of Twitter
Twitter functionality is integrated into our website. These functions are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and its «re-tweet» function, websites visited by you with your Twitter account are linked and made known to other users. Data such as IP address, browser, visited domains, visited sites, mobile provider, device and application IDs and search terms are transferred to Twitter.
We would like to point out that we, as this site’s operators, have no knowledge of the transferred data nor how Twitter uses it. Due to the constant amendment of Twitter’s data protection statement we recommend that you read the current version at http://twitter.com/privacy.
You can change your privacy settings on Twitter in your account settings at http://twitter.com/account/settings. If you have any questions please forward them to email@example.com.
Use of Hotjar
For further details, please see the ‘about Hotjar’ section of Hotjar's support site.
We process your personal data to send you marketing communications via email, post, phone or SMS about our products, services and upcoming events that might interest you in reliance on our legitimate interests or where we seek your consent. Please see the "Your Privacy Rights" section below to learn how you can control your marketing preferences.
You have the possibility to subscribe to our newsletter via our websites. For this we need your e-mail address and your declaration that you agree to receive the newsletter.
You can unsubscribe from the newsletter at any time using the unsubscribe link on the e-mails or by selecting your Marketing preferences in your My Panel account in the section “Account”.
For Marketing and Communication we use the following providers, which will not use or forward your data for any other purposes than providing our service. All providers have signed agreements with us to process data correctly in accordance with our data protection regulations.
CALLMAKER – A product used to manage telephone calls in our call centre.
JMAN – A product used to understand which services and options you have asked us to provide, what you have used in the past and manage the financial accounting we are required to do as a business.
Your Privacy rights
You have the rights to information, correction, deletion, restriction, data transferability, revocation and objection to services we provide.
For questions regarding the procurement and processing of your personal data and for requests for information and corrections, please contact firstname.lastname@example.org.
We reserve the right to change our website at any time. When we change data protection statements, we will update our processes and publish an updated version of this Privacy Statement to that effect here.