hoststar Support

We are happy to help you!

Our technical support is available to you from Monday to Saturday from 9 a.m. to 12 midday and 1.30 p.m. to 5 p.m. You can of course send us your questions by email. Emailed support questions are also viewed at the weekend and answered promptly according to the degree of urgency.

Database error messages

If you receive one of the above error messages when you access your application, or another message that states that the connection to the database could not be established, there is probably something wrong with the connection details you provided.

Please always set the connection details for MySQL according to the following pattern:

The most common error is the use of a wrong password (e.g. if instead of the database password you have used the password for the Hosting Control Panel).

We will be happy to answer further questions:

Administrative Questions:

Technical Questions:
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