We are happy to help you!
Our technical support is available to you from Monday to Saturday from 9 a.m. to 12 midday and 1.30 p.m. to 5 p.m. You can of course send us your questions by email. Emailed support questions are also viewed at the weekend and answered promptly according to the degree of urgency.
Database error messages
If you receive one of the above error messages when you access your application, or another message that states that the connection to the database could not be established, there is probably something wrong with the connection details you provided.
- "Could not connect to database"
- "Access denied for user 'webX'@'localhost (using password: YES)'"
- and similar...
Please always set the connection details for MySQL according to the following pattern:
- Database host: localhost
(the hostname is always "localhost", irrespective of which kind of application you are installing)
- Database name: "usr_webX_Y"
(You receive the database name when you are Creating the database. The X stands for your web number (e.g. "web123") and the Y for the number of your database. A complete database name could then be, for instance, "usr_web123_2".)
- Database user: "webX" (The username for accessing the database is always the same as your web number (the X stands for a number – e.g. "web123").
You received the web number from us in the email containing the login details.)
- Database password: user-configurable
You can yourself define the password for your databases and for the phpMyAdmin database management program. If you have forgotten the password, you can still change it at any time subsequently. The best way to do this is to use our Guide.)
The most common error is the use of a wrong password (e.g. if instead of the database password you have used the password for the Hosting Control Panel).
We will be happy to answer further questions: