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Service: SiteLock [en] - FAQ
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Frequently asked questions about SiteLock

Question: 
FAQ Question: 
How can I tell that my website is infected with malware?
FAQ Answer: 

Malware is malicious software and as such is often well hidden and difficult to detect. If you operate your website via our servers, SiteLock gives you the option to have your website automatically scanned for malware and security vulnerabilities on a daily basis. After the scan of your website, you will receive a report about the result in an e-mail and will be informed about any malware (which will also be removed automatically) and closed security vulnerabilities.

FAQ Question: 
How can I remove malware from my website?
FAQ Answer: 

As a Hoststar customer, you benefit from SiteLock's exclusive service and can have malware and other malicious software removed from your website and database with our SiteLockEntry and SiteLockPlus offers starting at CHF 15.90 per month. We support you in getting started with SiteLock - the setup is done automatically by us. For a website free of malware and security holes, you no longer need to purchase expensive services from webmasters!

FAQ Question: 
Why should I use SiteLock?
FAQ Answer: 

New cyber threats of varying impact are discovered all the time. An infected website can pose a serious security risk to you and your users. Visitors or customers to your website may lose confidence in the security provided in the event of an incident, which can damage the reputation of your brand or company.

With SiteLock, cyber threats and vulnerable areas of your website system are detected and addressed. Malware is removed, databases and networks are protected.

FAQ Question: 
What exactly is scanned by SiteLock?
FAQ Answer: 

SiteLock's website scan is very thorough. A constantly updated list of possible security threats is used to scan the website in detail. This includes reputation monitoring of malware blacklists, network security checks, application scanning, virus and drive-by download scans, vulnerability checks for cross-site scripts and SQL injections, and much more.

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