vServer comparison

Overview of all vServer product features. Select the right package for your applications.

Service
CPU
1 GHz
2 GHz
4 GHz

Processor – CPU

You can use varying amounts of CPU power depending on the package. The CPU power you have booked is distributed across all processors.
A specific amount of CPU power is allocated to you depending on the package:

VirtualEntry: 1 GHz     •     VirtualBiz: 2 GHz     •     VirtualPlus: 4 GHz

RAM
2 GB
4 GB
8 GB

Memory (RAM)

The amount of memory stated is the guaranteed portion of the host server’s RAM that is reserved specifically for your virtual server.
A specific amount of RAM is allocated to you for each package.

VirtualEntry: 2 GB     •     VirtualBiz: 4 GB     •     VirtualPlus: 8 GB

Hard disk (HDD)
40 GB
80 GB
160 GB

Hard disk space

A specific amount of hard disk space is allocated to you for each package.
Please note that some of the hard disk space will be taken up by the operating system.

Hardware
Host server with brand hardware
IBM M3
IBM M3
IBM M3

IBM M3 host server (brand hardware)

We only use powerful IBM brand servers. This guarantees reliable performance, the highest quality and maximum protection against failure.

RAID system
RAID 50
RAID 50
RAID 50

RAID 50 array

With RAID 50, data is mirrored and stored across an array of multiple disks. This improves availability and reduces the risk of disk failure leading to data loss. And the parallel use of multiple hard disks also significantly improves access times.

Server location
Germany
Germany
Germany

Server location: Germany

The virtual servers are located in powerful and secure computer centres in Germany with the fastest internet connection.

Green power

Computer centre powered with green energy

Our energy requirements are 100% covered by renewable energy, namely from environmentally friendly hydro power that is free from carbon dioxide. The energy created by flowing water is, ecologically speaking, among the most sustainable sources of energy available.

Network
Bandwidth
100 Mbit/s
100 Mbit/s
100 Mbit/s

100 Mbit/s bandwidth

Your virtual server is connected with an available data-transfer rate of 100 Mbit/s.

Traffic
unlimited
unlimited
unlimited

Unlimited traffic

Our packages are available to you without any traffic restrictions.

However, websites with download portals or streaming services are not permitted. See our GTCs.

Traffic statistics

Traffic statistics

You can check in on your server’s daily, monthly or annual traffic at any time using your vServer’s statistic tool.

IPv4 address
1 included
1 included
1 included

1 IPv4 address included

You are given one static IPv4 address with your virtual server.

Additional IPv4 addresses
1
3

Additional IPv4 addresses

Depending on the vServer package, the following number of additional IPv4 addresses may be ordered:

VirtualEntry: 0     •     VirtualBiz: 1     •     VirtualPlus: 3

Cost for additional IPv4 addresses
CHF 49.90
CHF 49.90

Costs for additional IPv4 addresses

For a fee, you can order additional IPv4 addresses in accordance with RIPE guidelines in My Panel. Each additional IPv4 address costs CHF 49.90 per year.

IPv6 addresses (/64 subnet)
included
included
included

IPv6 addresses

You are allocated a /64 IPv6 subnet for your virtual server.

Operating systems
Arch Linux

Arch Linux – Operating system

Arch Linux is a flexible and lightweight distribution for every conceivable use. This simple, basic system can almost endlessly be tuned to the requirement’s of each individual user.

CentOS 5.x 64-bit

CentOS 5.x/6.x 64 bit – Operating system

CentOS (Community ENTerprise Operating System) is a Linux distribution, that can run programs for Red Hat Enterprise without having to compile them.

CentOS 6.x 64-bit

CentOS 5.x/6.x 64 bit – Operating system

CentOS (Community ENTerprise Operating System) is a Linux distribution, that can run programs for Red Hat Enterprise without having to compile them.

Debian Lenny 64-bit

Debian Lenny/Squeeze/Wheezy 64 bit – Operating system

Debian is a free operating system for your virtual server that uses the Linux core.

Debian Squeeze 64-bit

Debian Lenny/Squeeze/Wheezy 64 bit – Operating system

Debian is a free operating system for your virtual server that uses the Linux core.

Debian Wheezy 64-bit

Debian Lenny/Squeeze/Wheezy 64 bit – Operating system

Debian is a free operating system for your virtual server that uses the Linux core.

Fedora 18 64-bit

Fedora 18 64 bit – Operating system

Fedora is a quick, powerful, Linux-based operating system for daily use and includes a wide range of programs.

FreeBSD 9

FreeBSD 9 – Operating system

FreeBSD is a free Unix operating system that is  well suited to running web-hosting platforms.

Gentoo

Gentoo – Operating system

Gentoo Linux is a port-based distribution perfectly suited to those who want maximum control of their system.

openSUSE 13.x

openSUSE 13.x – Operating system

The openSUSE distribution is a stable, easy-to-use server system with many functions.

System rescue CD

System Rescue CD

The System Rescue CD is a Linux distribution based on Gentoo well suited to its role as an emergency system for repairing and restoring data to an operating system that is no longer responding.

Ubuntu 12.x 64-bit

Ubuntu 12.10 64 bit/12.x LTS minimal/12.x Server – Operating system

Ubuntu is a Debian-based Linux distribution that is easy to install and operate and includes a software suite that is internally compatible.

Ubuntu 12.x LTS minimal

Ubuntu 12.10 64 bit/12.x LTS minimal/12.x Server – Operating system

Ubuntu is a Debian-based Linux distribution that is easy to install and operate and includes a software suite that is internally compatible.

Ubuntu 12.x Server

Ubuntu 12.10 64 bit/12.x LTS minimal/12.x Server – Operating system

Ubuntu is a Debian-based Linux distribution that is easy to install and operate and includes a software suite that is internally compatible.

Custom Images

Custom Images

Upload your own CD-ROMs, DVDs or Images and install you favorite operating system on your vServer.

Windows Server 2008 R2 trial version (180 days)

Windows Server 2008 R2/2012 – trial period (180 days)

Windows Server 2008 R2 and Windows Server 2012 are Microsoft server operating systems and can be made available for a 180-day trial period.

Windows Server 2012 trial version (180 days)

Windows Server 2008 R2/2012 – trial period (180 days)

Windows Server 2008 R2 and Windows Server 2012 are Microsoft server operating systems and can be made available for a 180-day trial period.

Server administration
Root access

Root access to vServer

You can adjust your virtual server exactly as you want it using root access. It's completely up to you what software you install. Independently manage and monitor your vServer at any time.

Reset option

Reset option

You can use the vServer panel in My Panel to start, shut down or reset your server at any time, even if the system is no longer responsive.

Clean installation

Clean installation

You can re-install the vServer’s operating system at any time using the vServer panel in My Panel, even after the operating system has crashed.

Rescue system

Rescue system

You can use the rescue system to analyse your vServer’s problems at any time and rectify them.

Domains for additional purchase

Book new domains

Register the domains you want using My Panel and select your preferred internet addresses from over 80 domain extensions. You can find the prices for our domain packages here.

Monitoring

Server monitoring

Server monitoring is essential for quickly detecting crashes. In My Panel, you can add port checks to your monitoring system that are then checked at regular intervals and displayed in real time.

For detailed information see Monitoring

My Panel

Service – My Panel

With its comprehensive and intuitive user interface, My Panel provides you with a complete overview of all your systems with just one login. All products, invoices and referral rewards can be conveniently and easily managed here.

More information about My Panel

Mobile

Service – Mobile

You can even manage your hosting data while on the move using Hoststar apps for iPhone and Android, and mobile-ready websites. From address changes to invoices and PHP settings, Hoststar apps can help!

More information about Mobile

Benefits
Immediate server installation

Quick activation (working days)

When you order a hosting package or a vServer from us, we activate your package as quickly as we can after receiving your payment and checking your data. This can be as soon as a few minutes after placing the order!

Your full satisfaction with our products is our highest priority.

Setup fee
none
none
none

No setup fees for your vServer

Setup of your vServer is included in our offer. There are no extra charges for this service.

Minimum contract period
12 months
12 months
12 months

Minimum contract period of 12 months

The minimum contract period for a vServer is one year and the contract is automatically extended by one year should no cancellation be submitted within the prescribed notice period.

Payment interval
annually
annually
annually

Payment interval for vServer packages

Your vServer costs are billed to you annually and emailed to you around 60 days before the end of the contract period. Please keep your contact email address up-to-date!

Cancellation period
30 days
30 days
30 days

Notice period

In accordance with our general terms and conditions, the notice period for cancelling a vServer package is 30 days before the end of a year’s contractual period.

Upgrade to larger package

Upgrade to a larger vServer package

Do you need more performance from your vServer? You can upgrade to a more powerful package at any time!

We recommend that you upgrade just before the invoice period, as the difference between the smaller and larger packages will be transferred immediately to your order.

Downgrade to smaller package

Downgrade to a smaller vServer package.

If the scope of your vServer package no longer matches your requirements, you can always switch to a smaller package.

We recommend you downgrade just before the invoice period, as vServer fees already paid for the larger package cannot be reimbursed.

Service level agreement

SLA (Service Level Agreement)

Hoststar’s quality guarantee (SLA) includes all offers and products. This agreement defines quality standards that Hoststar promises to deliver to you, its customer.
These quality standards include items such as network and server availability, connection capacity, customer support and backup of legal data stored on Hoststar’s infrastructure.

30-day money back guarantee

30-day money back guarantee

You have enough time to test our service thoroughly. If in the first 30 days after placing your order you are not happy with Hoststar as your service provider or with your product, you can cancel the subscription within this time and we guarantee that we will fully reimburse you. Simply send us an email at order@hoststar.ch.

Quality doesn’t always have to be expensive - Try us and find out for yourself.

Security
Server monitoring
24/7
24/7
24/7

Around-the-clock server monitoring

The entire Hoststar server farm is monitored around the clock by the latest monitoring technologies.
Even the smallest error messages are forwarded to our on-call service 24/7 and can be immediately analysed and rectified.

Availability
99.5 percent
99.5 percent
99.5 percent

Guaranteed availability (server uptime)

Thanks to our secure, redundant and automatically controlled infrastructure, we can offer you above-average reliability. In other words, we can guarantee an availability of 99.5% on vServers.

Backup snapshots
1
3
7

Backup snapshot

A snapshot saves a moment of the entire hard disk and can be restored should the need arise. Each package provides you with the option of using the following number of snapshots:

VirtualEntry: 1 snapshot     •     VirtualBiz: 3 snapshots    •     VirtualPlus: 7 snapshots

Support
Support by phone & email
free
free
free

Free telephone and email support

Do you have any questions about your Hoststar subscriptions? Contact our hotline! (Calls from Switzerland 8 centimes / minute.)

Our support staff are happy to help you from Monday to Friday/Saturday1 from 9.00 a.m. – 12.00 p.m. and from 1.30 p.m. – 5.00 p.m. by telephone.

You can of course also send us your questions by email. Email support requests are checked on weekends too, and answered in accordance with their level of urgency.

You can reach our support team here

1 Administration: Monday to Friday, technical support: Monday to Saturday

Premium support

Premium support

Our premium support form is there for your urgent enquiries or problems outside our normal support hours (Monday to Friday/Saturday1 from 9.00 a.m. – 12.00 p.m. and from 1.30 p.m. – 5.00 p.m.) and on Sundays or public holidays. After receiving your message, our on-call staff will contact you as quickly as possible.

Online support area

Online support area for vServer

We offer our customers a comprehensive online support area. Thanks to countless guides and screen shots, managing your vServer is a walk in the park.