Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80

(Calls from Switzerland 8 centimes / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

Billing interval

Support > Administration > invoicing, payment

  • Hoststar sends invoices by email approximately 60 days before the respective contract expires.
  • This allows our customers enough time to transfer the subscription fees for the new contract year by the payment deadline. It also allows us during this settlement phase to provide both the domain names and reserved storage space on the servers in due time when the new annual contract is renewed.
  • To ensure your payment is processed quickly and without any trouble, invoices from Hoststar are sent to the email address specified by the customer when they placed their order online or which they have entered as their customer contact later on in My Panel.
  • Hoststar is a modern and innovative company, which is why its entire order and billing logistics system uses fully automated email technology. For this reason, we do not send any invoices by post. This system also ensures that we deliver the full 365 days of service our customers have purchased.
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