Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80

(Calls from Switzerland 8 centimes / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

Support

Frequently asked questions

Where are the webmail, my contacts and appointments?

The new webmail can be accessed at webmail.hoststar.ch. Please log in with your e-mail address instead of the «web» number as before.

Attention: The contact and calendar data are only available in the previous webmail! You can find the previous webmail at https://login-X.hoststar.ch/poplogin.
Important: Replace «X» with the number of your web hosting. You can find detailed instructions on how to get to the previous webmail here. General information about e-mail and webmail here.

How can I upload data to my web hosting?

The easiest way to do this is via FTP: With the so-called File Transfer Protocol (FTP) you can load data directly onto your web space using drag & drop. Detailed instructions on FTP can be found here under FTP access.

How can I create a new email address?

You manage all your data - including e-mail - in the My Panel, login via my.hoststar.ch (My Panel instructions). You can find more information about mail here.

Can I read my e-mails on the smartphone/tablet?

Yes, both the integrated mail and the MailPro add-on product are 100 percent smartphone and tablet compatible, regardless of the operating system. You can view the corresponding installation instructions under mail or MailPro.