hoststar Support

We are happy to help you!

Our technical support is available to you from Monday to Saturday from 9 a.m. to 12 midday and 1.30 p.m. to 5 p.m. You can of course send us your questions by email. Emailed support questions are also viewed at the weekend and answered promptly according to the degree of urgency.


Setting up an email program: Outlook Express

When you have completed Setting up email addresses in the Hosting Control Panel you can then register these in Outlook Express.

 
Outlook Express 1

1. Select "Tools" - "Accounts", to access account management.

 
 
Outlook Express 2

2. In the following window, select "Add" and then "Mail".

 
 
Outlook Express 3

3. Enter your name in the field provided and click "Next".


 
 
Outlook Express 4

4. Enter the email address that you previously created in the Hosting Control Panel, then click "Next".

 
 
Outlook Express 5

5. Select the server type POP3 and enter the incoming mail server and the outgoing mail server in the fields provided.

If you want to use IMAP, you can choose it as well. Your emails are staying directly on the server with IMAP and won’t be downloaded on your computer. This is for example practical if several computers access to the same email account.

Incoming mail server: The incoming mail server is derived from your domain name. Simply replace the "www." of your domain name with "mail." (e.g. "www.xyz.ch" --> "mail.xyz.ch" or "www.company.com" --> "mail.company.com").

Outgoing mail server: Set the same values here as for the incoming mail server. Alternatively, with many Internet Providers the outgoing mail server of your provider can be given instead (e.g. "smtp.bluewin.ch") in order to avoid problems with spam lists.

Then click "Next" again.

 
 
Outlook Express 6

6. Enter the name of your mailbox as account name, and the password that belongs to it.

If you do not know what the mailbox is called, please use the help in our guide to Setting up an email address in the Hosting Control Panel.

If you do not know the password, please use our guide to Creating a new password.
 
 
Outlook Express 7

7. Finally click "Next" and then "Finish" to end the email account assistant.


 
 
Outlook Express 8

8. The account just created now appears as an Internet account. Select it and click "Properties".


 
 
Outlook Express 9

9. Select the "Servers" tab.


 
 
Outlook Express 10

10. Activate the authentication for the outgoing mail server and then click "Settings...".


 
 
Outlook Express 11

11. Make sure that the same settings are used for the authentication as for the incoming mail server.


 
 

12. Confirm all open windows with "OK" so that the settings are accepted.

After this, the setting up of the email account in Outlook Express is completed.
 


We will be happy to answer further questions:

Administrative Questions:
Email: order@hoststar.ch

Technical Questions:
Email: support@hoststar.ch
 
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