Contact

hs-icon-callcenter
Call
hs-icon-callcenter

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80
(Calls from Switzerland 8 centimes / minute)

Administration

Monday to Saturday
9.00 – 12.00 am
1.30 – 5.30 pm
 

Technical Support

Monday to Friday
8:00 am – 5:30 pm

Saturday
9:00 am – 4:00 pm

hs-icon-doc-write
Write
hs-icon-doc-write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

All fields marked with «*» are mandatory and must be completed.

 

Duplicates when downloading emails

Support > > Email problems

You periodically receive duplicate emails at short intervals.

Symptoms

  • You keep receiving mostly identical emails from the same sender.
  • Your inbox fills up with these emails very fast.

Cause

  • What is known as a «mail loop» is occurring, due to a certain combination of email systems and settings. The reason is that two different mail servers keep sending replies back and forth.

Solutions

If you have set up an autoresponder, disable it for a few hours.

  • If the mailbox for your email address is full, delete some emails if possible.
  • Go to My Panel and check whether the affected email address has email forwarding set up, and try disabling these for a few hours.
Was this article helpful?