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To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

Finances

Support > My Panel > Account

«Account» comprises the following sub-pages: «My details», «Subscriptions», «Finances» and «Payment method».

The «Finances» area is divided into two sections: Under «Invoices» you will see all invoices for paid subscriptions, domains and additional services including any credit; under «Subscriptions» you will see a list of all paid subscriptions.

1. Invoices

This area presents a list of all invoices and credit notes through Hoststar regarding subscriptions, domains and additional services, arranged by date. So you will see the latest invoices or credit notes first, with older ones following in descending order. In addition to the date, under «Subscription» you can display the order number, product name (e.g. StarEntry or domain, etc.) and the associated domain. Under «Price» you can view the total amount of the invoice, and under «Status» you can see whether the invoice is «paid» or «outstanding». Clicking the icon under «Receipt» opens the invoice/credit note as a PDF. You can now print or save it.

This enables you to print a VAT-compliant invoice yourself at any time. You can also request all invoices again here.

2. Subscriptions

All paid subscriptions that you have ordered through Hoststar are listed here. Under «Subscription» you can see the order number and the product; under «Domain» the associated domain; in the «Total» area you can see the total amount of the invoice; and under «Status» you can see whether it has been «paid» or is still «outstanding». Clicking the icon under «Receipt» opens the invoice as a PDF. You can now print or save it.

This enables you to print a VAT-compliant invoice yourself at any time. You can also request all invoices again here.

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