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Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80

(Calls from Switzerland 8 centimes / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

Hosting overview

Support > My Panel > Hosting

The «Hosting» menu item comprises the following sub-pages: «Overview», «Settings», «Databases», «FTP», «Backup», «Statistics», «Monitoring» and «Software».

Under «Overview» you will see a detailed display of all information relating to all your hosting subscriptions.

1. Contractual period/status

Both the contractual period and the status of the subscription are visible at a glance. As long as everything is displayed as «GREEN» and the status is marked «active», all is well. If the status is «YELLOW» and marked as «outstanding», this indicates that an invoice has been sent to you. As soon as the invoice has been paid and posted in our system, the status will again change to «green» and appear as «active».
If the status is «RED» and marked as «locked», you need to contact us as soon as possible.

2. Hosting subscription overview

All hosting subscriptions are displayed here. The order number, the product (e.g. StarEntry), the product category (e.g. hosting) and the main domain are displayed directly in the overview page.

For additional, detailed information about subscriptions, lick the «arrow icon».

3. Detailed information

Six information areas are displayed for each subscription. You can select the following detailed information here:

Storage space:
The total storage space for this hosting subscription is displayed, as well used and available space. (Storage space usage)

Domains:
In addition to the main domain and the page preview link, all other domains are displayed here.

FTP:
Host name, HTML directory and the exact FTP path to the HTML directory are displayed here.

DNS:
The exact DNS information (name server) for your hosting account can be found here.

PHP:
The PHP version in use is displayed here.

SSL:
If you have an «SSL certificate», the details will be displayed here along with the associated domain.

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