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Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80

(Calls from Switzerland 8 centimes / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

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To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

TeamViewer – Important

Support > Tips & tricks > TeamViewer

The TeamViewer allows you to give our support staff access to your device. This is done in an absolutely safe environment and only for the period of time you allow.

Download TeamViewer

 


 

Mac - Allow remote control

After installing TeamViewer, if you are using a Mac computer or a Macbook, you have to allow our support staff to look at your screen in your device's settings.

1. Open «System Preferences» → «Security & Privacy» → «Privacy»

Open the System Preferences in the upper left corner via «Apple icon» → «System Preferences».

In the «System Preferences», select the menu item «Security & Privacy» and then the tab «Privacy».

2. Authorize TeamViewer in «Accessibility»

Now select the category «Accessibility» on the left side.

Click on the lock symbol at the bottom left and enter your password.

Now you can select the checkbox on the right side to the left of the TeamViewer icon. The checkbox then has a checkmark.

Click on the lock symbol again.

3. Authorize TeamViewer under «Screen recording»

Now select the category «Screen recording» on the left side.

Click on the lock symbol at the bottom left and enter your password.

Now you can select the checkbox on the right side to the left of the TeamViewer icon. The checkbox then has a checkmark.

Click on the lock symbol again.

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