Contact

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Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80
(Calls from Switzerland 8 centimes / minute)

Administration

Monday to Saturday
9.00 – 12.00 am
1.30 – 5.30 pm
 

Technical Support

Monday to Friday
8:00 am – 5:30 pm

Saturday
9:00 am – 4:00 pm

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Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

All fields marked with «*» are mandatory and must be completed.

 

TeamViewer – Important

Support > > TeamViewer

The TeamViewer allows you to give our support staff access to your device. This is done in an absolutely safe environment and only for the period of time you allow.

Download TeamViewer

 


 

Mac - Allow remote control

After installing TeamViewer, if you are using a Mac computer or a Macbook, you have to allow our support staff to look at your screen in your device's settings.

Open Privacy

Open the System Preferences in the upper left corner via Apple icon – System Preferences – Security & Privacy – Privacy.

In the System Preferences, select the menu item Security & Privacy and then the tab Privacy.

Authorize TeamViewer in Accessibility

Now select the category Accessibility on the left side.

Click on the lock symbol at the bottom left and enter your password.

Now you can select the checkbox on the right side to the left of the TeamViewer icon. The checkbox then has a checkmark.

Click on the lock symbol again.

Authorise TeamViewer under Screen recording

Now select the category Screen recording on the left side.

Click on the lock symbol at the bottom left and enter your password.

Now you can select the checkbox on the right side to the left of the TeamViewer icon. The checkbox then has a checkmark.

Click on the lock symbol again.

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