Contact

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Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80
(Calls from Switzerland 8 centimes / minute)

Administration

Monday to Saturday
9.00 – 12.00 am
1.30 – 5.30 pm
 

Technical Support

Monday to Friday
8:00 am – 5:30 pm

Saturday
9:00 am – 4:00 pm

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To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

All fields marked with «*» are mandatory and must be completed.

 

Enable third party cookies

Support > > Support links

Sometimes you need to enable third-party cookies in your Explorer so that addons work properly or pages are displayed correctly. We explain how to do this here for the following browsers:

Mozilla FireFox

  • Open the Settings window (Tools - Settings).
  • Select the Privacy tab
  • If Create history according to custom settings was selected, check the following settings:
    • Set Keep until tp No longer valid.
    • Variant 1 - enable all third party cookies: Set Accept third-party cookies to Always
    • Variant 2 - enable third-party cookies for my.hoststar.ch only: Exceptions... and enter my.hoststar.ch/external and press Allow.

Google Chrome

  • Click on the Chrome menu in the browser toolbar.
  • Select Settings
  • Click Show advanced settings
  • In the Privacy section, click Content Settings
  • In the Cookies section, the following settings for cookies can be changed:
    • Option 1 - enable all third-party cookies: Enable Allow storage of local data and disable the Block all third-party cookies without exception check box.
    • Variant 2 - enable third-party cookies for my.hoststar.ch only: Click on Manage exceptions and allow cookies to be set for my.hoststar.ch/external via the Add new exception pattern field

Microsoft Edge

  • Click on the 3-dot icon in the Edge browser toolbar.
  • Select Settings
  • Click Show advanced settings
  • In the Privacy section, click Content Settings
  • In the Cookies section, the following settings for cookies can be changed:
  • Enable all third-party cookies: Enable Allow all cookies

Apple Safari

  • In the Safari toolbar, click on Safari in the top left corner.
  • Select Preferences... from
  • In the window that opens, click on the Privacy tab
  • In the Cookies and Website Data section, the following settings for cookies can be changed:
  • Enable all third-party cookies: Enable Always Allow
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