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Our technical support is available to you from Monday to Saturday from 9 a.m. to 12 midday and 1.30 p.m. to 5 p.m. You can of course send us your questions by email. Emailed support questions are also viewed at the weekend and answered promptly according to the degree of urgency.

Access statistics - login and functions

The Webalizer statistics offer you an easy way of finding out how many interested visitors on the Internet access your website or certain areas of it.

To access the Webalizer statistics, proceed as follows:

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1. Login to your Hosting Control Panel.

You can find the link for this in the email with your login details ( (the X should be replaced by your server number).

Login:  Enter the web number "webX" (the X should be replaced by your personal web number) or your domain "".
Password: Enter your FTP password.
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2. In the navigation panel on the left, click "General" and select "Access statistics" from the dropdown menu.

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3. In this window, click the "Access Webalizer" button.

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4. In the window that follows, you should enter your login details for the statistics server.

The username for the Webalizer statistics server corresponds to your web number, in other words the same user that you have to use for logging in to the Control Panel. However, the password is separate and can be changed. In the installation of the website, the password for the statistics server is set as the same password as for the Control Panel, but in step 3 you can alter the password if required.

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5. After logging in, this window will be displayed.

You can now access detailed statistics about any month by clicking on that month.

The individual colour-marked categories are briefly explained here:

Every request to the server that is recorded in the logfile is a hit. The requests can concern anything: HTML pages, images, audio files, cgi scripts and so on.

Some requests to the server require an answer, i.e. that the server then sends a file back to the user, for instance an HTML file or an image file. The answer from the server is considered as a "File". The hits and files relationship can be regarded as incoming questions and sent answers.

Pages (also called "Pageviews")
All HTML documents, and everything generated from HTML documents, are considered as "pages". They do not include other page-components such as images, audio files, etc., but only the simple number of pages. Amongst others, the following file extensions are considered as "pages": .htm, .html, .shtml, .php, .php5

Every request to the server comes from a certain source, which can be identified by its IP address. The number of sites gives the number of the various IP addresses that have made requests to the server. If, for instance, you access an Internet page from your computer, your visit there is considered as from a "site". Even if you access the same page 10 minutes later, this will still be considered as from a "site", as your IP address will usually not have changed in the meantime. However, the actual figure cannot be evaluated directly as the number of visitors, because search engine bots, which run automatically on the Internet, access your website with a unique IP address, and these are also counted as "sites". The figure given is nevertheless a good approximation of the actual visitor count.

Whenever a visitor (with an assigned IP address) accesses your webpages, the time since the previous request is calculated. If the time span is more than 30 minutes or if a request has never previously been received from this visitor, the request is registered as a new visit and added to the number of visits. So if a user visits the site at 1 p.m. and again at 3 p.m., 2 visits are counted. Whilst "Sites" lists the approximate number of visitors, "Visits" lists the approximate number of visits. Because of various interference factors and the limitations of the HTTP protocol, this number can also not be taken as an absolute value, but, as with the sites, as a relatively accurate approximation.

KBytes shows the amount of data in kilobytes that has been sent from the server in the period under review.


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