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1 Administration: Monday to Friday, technical support: Monday to Saturday

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To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

FileZilla data transfer

Support > Hosting > FTP access

To upload data to your FTP account, you must first set up a server in FileZilla. Follow these steps:

1. Open the software

Double-click the FileZilla desktop icon. The FTP interface appears.

2. Menu item

Click on the menu item «File» and then the submenu item «Site Manager...».

3. New server

In the lower left section of the pop-up that appears, select «New Site».

4. Site name

First, give this site a name and then press «Enter».

5. Hoststar Mail

Now refer to the email «Hoststar - installation confirmation and web hosting login details - domain.ch». You will find all of the necessary information under «FTP login details».

6. Login details

Now enter the FTP login details in the section at the right:

  • In the «Host:» field, enter the host/server listed in the email.
  • Select «SFTP - SSH File Transfer Protocol» for the protocol.
  • Select «Normal» for the logon type.
  • Enter the username from the email in the «User:» field.
  • Enter the password from the email in the «Password:» field.

Next, click the «Advanced» tab.

7. Default directory

As mentioned in the «IMPORTANT» section of the email, certain FTP clients require what is referred to as a «default directory» (sometimes also referred to as a remote folder or publishing directory) to ensure a smooth transfer process or access to the server.

This directory is «/html» and is entered on the «Advanced» tab under «Default remote directory:». Then click «OK» to save the server details.

8. Server connection

To now connect to your Hoststar server, click on the arrow icon at the top left next to the Site Manager icon. You will see a selection of all installed servers. Click the desired server.

You can also connect to the server by clicking on «File» and then selecting «Site Manager». The «Site Manager» window appears and shows a list of servers at the left that have already been set up. Click the desired server and then click the «Connect» button.

9. File manager

The connection to the server is established immediately. You will now see your local directories and files in the left pane of the window. The folder tree on the server is shown on the right side.

10. Data transfer

You can drag and drop local files and folders from the left side to the right side to copy the desired files to the server. You can, of course, copy data from the server to an internal or local directory as well.

IMPORTANT: Your homepage must be called «index.html», «index.php» or «index.htm» or your website will not be displayed. If your homepage is called «index.php» or «index.htm», you must delete the existing «index.html» file, as it is given precedence.

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