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Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80

(Calls from Switzerland 8 centimes / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

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Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

SFTP

Support > Hosting > FTP access

You can access your hosting account with the secure FTP version SFTP (Secure File Transfer Protocol).

In your FTP client, change the default port (21) to port 5544. It is important that you select the server name login-XX.hoststar.ch (replace XX with the server number of your hosting account) and not your domain so that the correct SSL certificate will be used.

You also have the option to use FTPS (FTP Secure) with the default port (21).

For security reasons, Hoststar does not support access via SSH.

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