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Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

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Monday to Friday/Saturday1
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1 Administration: Monday to Friday, technical support: Monday to Saturday

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To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

Error log

Support > Hosting > Settings

If you want to enable or disable the Apache web server’s error log, follow these steps:

1. Log in

Log into My Panel (my.hoststar.ch).
(Log into My Panel)

2. Navigate

Click the «Hosting» menu item and then «Settings».

3. Click PHP settings

Click «PHP settings» at the top in the menu.

4. Select your subscription

Select the hosting package for which you want to activate or deactivate the error log.

5. Edit PHP settings

Click the arrow icon next to the desired domain and then the «Edit» button.

6. Enable/disable error log

A pop-up window appears. Click the arrow icon under «Error log».

You can now enable or disable the «error_log» item by ticking or unticking the box. Next, click the «Save» button to save your PHP settings.

7. Evaluate and analyse the error log

The error log of the Apache web server is stored in the /log directory of your hosting account.

The procedure for accessing this directory via FTP is described in the section «FTP access» in the support section for «Hosting».

The most common details in logged error messages are:

1. Date and time of the error
2. Severity of the error (log level)
3. Source (IP address) of the error
4. Error description

 

Example: 
[Tue Oct 14 14:13:48 2014] [error] [client 8.8.8.8] File does not exist: /home/www/webXXX/html/favicon.ico

This error occurred on 14 October 2014 at 14:13:48. The website visitor with the IP address 8.8.8.8 attempted to open the file «favicon.icon» in the directory «/html», but the file does not exist.

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