Contact

Call

Call us

Our support team is happy to help you, be it for technical or administrative issues. We’re there for you!

 

+41 (0)84 800 80 80

(Calls from Switzerland 8 centimes / minute)

 

Monday to Friday/Saturday1
9:00 am – 12:00 pm & 1:30 – 5:00 pm

1 Administration: Monday to Friday, technical support: Monday to Saturday

Write

Write to us

To be able to help you as quickly and effectively as possible, we kindly ask that you make your request as specific as possible. And of course you can contact us by email: support@hoststar.com

Overview

Support > My Panel > General information

«Overview» comprises these areas: «My subscriptions», «Monitoring», «News» and «Support». The most important information about the different areas is displayed here, so you can have a clear picture at all times. You can view the following in the different areas:

1. My subscriptions

All subscriptions (hosting, vServer, domains and additional services) are listed here and displayed with their order numbers. If an invoice has been sent out, a payment is outstanding or even a lock placed on the account, you will see this in this overview. This helps you keep on top of all of your subscriptions at a glance.

2. Monitoring

All services on the respective servers are displayed in an overview, in real time, according to their availability. For your vServers, you can add additional port checks at any time to be displayed here.

3. News

The «News» area displays all notifications related to your subscriptions. So you're always informed about the latest activities on your account, including password changes, domain transfers or address changes. Every step and every change is listed here. You can always find out what, when, how and where things have occurred or changed.

4. Support

Our technical and administrative support staff are always happy to assist you. In this area, you can see who's been providing you with assistance today.

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